FAQs

Aftercare & Maintenence

How do I care for my Handmade Nakedglory watch?

Watches that are hand assembled by the Nakedglory team are mostly gold plated. They are water resistant, but not waterproof; hence minor splashing is acceptable but submergence under water is not and will most likely spoil your watch. Our bodies secrete perspiration and oils throughout the day and the moisture will start to eat away at the gold plating on the Nakedglory watch frames. To care for your watch and maintain its shiny appearance, as well as to prevent tarnishing, it is recommending that you wipe your watch down with a clean, dry cloth when you are done wearing it for the day. Any moisture will speed up the tarnishing process. Avoid contact with water whenever possible. Store in a cool, dry place.

How do I care for my Vintage watch?

Vintage watches are at least 20 years old, and hence need extra care to maintain. Avoid contact with water at all costs. Wipe down the watch with a clean, dry cloth when you are done wearing it for the day. Purchase a small polishing cloth if you'd like to maintain the shine of the frame, as most old vintage watches are gold plated, and a thorough polishing will bring out the previous shine once more. Add a very small amount of toothpaste to your polishing cloth, this helps to scour away the oxidised bit of dirt.

My watch stopped working!

Handmade watches are under warranty for an entire year, whilst vintage pieces are covered for 2 months. If your watch stopped within this timeframe, repairs are free of charge! Simply drop by any of our upcoming events (full list here) to hand it to us for repair!

I dropped my watch and the glass cracked!

In most cases, glass/crystals can easily be replaced unless they are faceted - Faceted glass is usually custom made together with the watch frame and hence most likely will be hard to replace. In any case, you can drop by any of our upcoming events (full list here) to let us assess the possibility of glass replacement. In most cases, this costs between $15 - $28.

I knocked my watch really hard and the studs inside fell off!

No worries, this can easily be fixed! Simply drop by any of our upcoming events (full list here) to hand it to us for repair. This is covered under warranty, else if the warranty has expired, will only cost $4 or less.

Warranty, Return Policy & Repairs

General

Nakedglory will exchange or repair, whichever is deemed more appropriate, any Handmade watch (or any watch that is covered by warranty by us) that was received defective or since damaged, within the stipulated period of warranty. This does not extend to vintage watches. For details on what the warranty entails, please see the following question.

Limited Warranty (Handmade Pieces)

This limited warranty is applicable to all Handmade Nakedglory piece, Casio, Westar & Titan watches. Nakedglory will, within 1 year from date of purchase, repair or replace free of charge the watch movement if it has any manufacturing defect. Should the hands/studs drop, or if the battery or watch stops working within the year, simply drop by our flea events or email us at contact@nakedglory.com to use your Limited Warranty.

This Warranty does not cover cosmetic damage to the watch straps; broken or scratched glass due to accidents and/or water damage. Warranty automatically voids if your watch mechanism has been tampered with, or if you cannot produce an order number / proof of date of purchase.

Vintage Warranty

All Vintage pieces are fitted with new batteries and left to sit for at least 2 weeks to determine if fit for sale. Nakedglory offers a 1 week Personal Guarantee on all Vintage pieces and will either repair or replace defective timepiece(s). After the week is up, Nakedglory will no longer be liable for damage or defects due to the age of Vintage pieces. Please only order if comfortable with this. To use this Personal Guarantee, simply drop by our flea events or email us at contact@nakedglory.com to let us know if there is in issue.

This Personal Guarantee does not cover cosmetic damage to the watch straps; broken or scratched glass due to accidents and/or water damage. Guarantee automatically voids if your watch mechanism has been tampered with, or if you cannot produce an order number / proof of date of purchase

 

I ordered online but I didn't receive a warranty card!

We do not issue physical warranty cards for online orders. Simply quote your order number (within 1 year of purchase), to use it.

How do I utilize my warranty?

If you have a Nakedglory Watch that needs repairing, please drop on by any of our events (click HERE for the full list) to hand us the watch for repairs.

Please note that repairs may anywhere between instant collection (for strap issues) up to months, depending on parts that are needed.